Welcome to our
Help Center!
We’re here to answer any questions you may have about our platform, and to help you get the most out of your experience with our ESG and sustainability courses. We understand that navigating new platforms and technologies can be challenging, so we’ve compiled a list of frequently asked questions to provide you with quick and easy answers. Whether you need assistance with a course or just have a general inquiry, we’re here to help. Thank you for choosing our platform, and we look forward to supporting you on your learning journey.
Welcome to our
Help Center!
We’re here to answer any questions you may have about our platform, and to help you get the most out of your experience with our ESG and sustainability courses. We understand that navigating new platforms and technologies can be challenging, so we’ve compiled a list of frequently asked questions to provide you with quick and easy answers. Whether you need assistance with a course or just have a general inquiry, we’re here to help. Thank you for choosing our platform, and we look forward to supporting you on your learning journey.
Frequently Asked Questions
Take your time to look over the certified courses, identify which one (or more) best closes your knowledge gaps and meets your needs, add it to the cart and complete the payment process as prompted.
You can pay online via stripe with a credit card or debit, PayPal or choose bank remittance. If you work for a company, you may receive an invoice and complete payment via wire transfer. For an invoice request you can also email us here.
Upon completion of payment, you will receive a welcome mail that informs you about the details of the course and your attendance. All the courses are attended on the training platform. Always use your credentials every time you want to log in here.
Yes. You will need to have a good internet connection and always use the personal credentials you created to login and continue where you left off. In case you don’t remember or have lost your password, you can request to create a new here.
We recognize each participant’s personal available time and progress, so we have a timeframe of 6 weeks for a course to be completed. It is achievable according to the content. You can message us here to request for an extension of 2 weeks if you need more time. In case you choose to attend more than one course, time will be extended accordingly. We will also make sure that reminders from instructors are regularly sent out to help you manage your time prior to the deadline.
The point of this course is to learn, understand and gain confidence that your knowledge can be put in practice when you complete it. We offer a second try along with final assessment/ feedback on your progress.
If you still cannot manage to complete it successfully, there is a 15-day suspension period before you will be able to unlock your account and retake the test.
Instructors typically reply to any questions within 24 hours, except on weekends, when it might take a little longer. You can send your questions here or send a message via your mailbox on the training platform. Look out for any notifications, as we will schedule get-together online live sessions to reply to any questions about the course and exchange views and thoughts with current and former participants.
a. Each course is designed to fit in with your everyday life whether you are currently working or have other important obligations during the day. Each unit will require an estimated time frame as indicated in the course information.
b. If you manage to complete all units, successfully, you are then eligible for certification. Your personal digital certification will be issued directly after you complete the course. You can check out a sample of your certificate on each course’s page. Don’t forget to share it on your social media network and upload it on your LinkedIn profile.
We aim to provide relative content that is aligned with well-timed information and ESG reality. Although courses are regularly updated, the certifications are valid for a period of 24 months. You can keep up with notifications regarding our revised units to renew your certificate.
It is not possible to download our content. You can only stream it online via the learning platform. You will be able, however, to download a summary pdf presentation after the end of each unit.
Frequently Asked Questions
Take your time to look over the certified courses, identify which one (or more) best closes your knowledge gaps and meets your needs, add it to the cart and complete the payment process as prompted.
You can pay online via stripe with a credit card or debit, PayPal or choose bank remittance. If you work for a company, you may receive an invoice and complete payment via wire transfer. For an invoice request you can also email us here.
Upon completion of payment, you will receive a welcome mail that informs you about the details of the course and your attendance. All the courses are attended on the training platform. Always use your credentials every time you want to log in here.
Yes. You will need to have a good internet connection and always use the personal credentials you created to login and continue where you left off. In case you don’t remember or have lost your password, you can request to create a new here.
We recognize each participant’s personal available time and progress, so we have a timeframe of 6 weeks for a course to be completed. It is achievable according to the content. You can message us here to request for an extension of 2 weeks if you need more time. In case you choose to attend more than one course, time will be extended accordingly. We will also make sure that reminders from instructors are regularly sent out to help you manage your time prior to the deadline.
The point of this course is to learn, understand and gain confidence that your knowledge can be put in practice when you complete it. We offer a second try along with final assessment/ feedback on your progress.
If you still cannot manage to complete it successfully, there is a 15-day suspension period before you will be able to unlock your account and retake the test.
Instructors typically reply to any questions within 24 hours, except on weekends, when it might take a little longer. You can send your questions here or send a message via your mailbox on the training platform. Look out for any notifications, as we will schedule get-together online live sessions to reply to any questions about the course and exchange views and thoughts with current and former participants.
a. Each course is designed to fit in with your everyday life whether you are currently working or have other important obligations during the day. Each unit will require an estimated time frame as indicated in the course information.
b. If you manage to complete all units, successfully, you are then eligible for certification. Your personal digital certification will be issued directly after you complete the course. You can check out a sample of your certificate on each course’s page. Don’t forget to share it on your social media network and upload it on your LinkedIn profile.
We aim to provide relative content that is aligned with well-timed information and ESG reality. Although courses are regularly updated, the certifications are valid for a period of 24 months. You can keep up with notifications regarding our revised units to renew your certificate.
It is not possible to download our content. You can only stream it online via the learning platform. You will be able, however, to download a summary pdf presentation after the end of each unit.
