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Welcome to our
Help Center!

We’re here to answer any questions you may have about our platform and to help you get the most out of your experience with our ESG and sustainability courses. We understand that navigating different platforms and technologies can be challenging, so we’ve compiled a list of frequently asked questions to provide you with quick and easy answers. Whether you need assistance with a course or just have a general inquiry, we’re here to help. Thank you for choosing our platform, and we look forward to supporting you on your learning journey.

Welcome to our
Help Center!

We’re here to answer any questions you may have about our platform, and to help you get the most out of your experience with our ESG and sustainability courses. We understand that navigating new platforms and technologies can be challenging, so we’ve compiled a list of frequently asked questions to provide you with quick and easy answers. Whether you need assistance with a course or just have a general inquiry, we’re here to help. Thank you for choosing our platform, and we look forward to supporting you on your learning journey.

Frequently Asked Questions

Take your time to look over the certified courses, identify which one (or more) best closes your knowledge gaps and meets your needs, add it to the cart, and complete the payment process as prompted. If you have a discount code, don’t forget to complete it in the coupon code field. An automated discount applies the final fee at the checkout.

You can pay online via Stripe with a credit card or debit, Apple Pay, Google Pay, and PayPal. Should you require an invoice, please provide your company’s name and VAT number, and we will email it to you within 24 hours of payment. In case you request an invoice for a large group of participants, you can also email us here

Upon completion of payment, you will receive a welcome mail that informs you about the details of the course and your attendance. Attend all online courses on the training platform. Always use your credentials every time you want to log in here.

Yes. You will need to have a good internet connection and always use the personal credentials you created to log in to your account and continue where you left off. In case you don’t remember your credentials, you can request to create new ones here.

We understand each participant’s unique schedule and progress, which is why we have set a 12-week timeframe for course completion. The timeframe is achievable based on the course content. If you need longer than the specified time, you can message us here to request an extension. If you haven’t managed to request an extension on time and your access is not available anymore, please send us an email to assist you with reactivating your account. If you decide to attend multiple courses, we will extend your time accordingly. We will also make sure that reminders from instructors are regularly sent out to help you manage your time prior to the deadline.

The aim of this course is to learn, understand, and gain confidence that your knowledge can be put into practice when you complete it. Please note that we offer a second try to ensure that you have the opportunity to successfully complete the course(s). 

If you still cannot manage to complete it successfully, there is a 15-day suspension period before you will be able to unlock your account and retake the test.

Instructors typically reply to any questions within 24 hours, except on weekends, when it might take a little longer. You can send your questions here or send a message via your mailbox on the training platform. Look out for any notifications, as we will schedule get-together online live sessions to reply to any questions about the course and exchange views and thoughts with current and former participants.

a. Each course is designed to fit in with your everyday life, whether you are currently working or have other important obligations during the day. Each unit will require an estimated time frame as indicated in the course information. 

b. If you manage to complete all units successfully, you are then eligible for certification. We will issue your personal digital certification directly after you complete the course. Don’t forget to share it on your social media network and upload it on your LinkedIn profile.

We strive to deliver relevant content that is in line with current information and the realities of sustainability. Although courses are regularly updated to include the latest insights, the certifications are valid for a period of 24 months. You can keep up with notifications regarding our revised units to renew your certificate.

It is not possible to download the full content of each course. You can only stream it online via the learning platform. You will be able, however, to download a summary PDF presentation after the end of each unit.